Return and Refund Policy

Last Updated: October 30, 2026

This Return and Refund Policy applies to purchases made through twuee (https://twuee.shop/), an online store operated by DAWIDS CORPORATE FINANCE ApS, a company registered in Denmark.

We want our customers to shop with confidence. Please review this policy carefully before making a purchase.

Nothing in this policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable Danish, European Union (EU), European Economic Area (EEA) or other applicable consumer protection laws.

1. 30-Day Return Policy

We offer a 30-day voluntary return period for eligible products.

Customers may request a return within 30 days from the date they receive their order.

To qualify for a voluntary return, the product should generally:

  • Be in the same condition in which it was received;

  • Be unused, unworn and undamaged;

  • Include all original accessories, components, manuals and other included items;

  • Include original tags or labels, where applicable;

  • Be returned in its original packaging where reasonably possible; and

  • Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products showing excessive use, damage, alteration or missing components may not qualify for a full refund, except where mandatory consumer rights apply.

Our voluntary 30-day return policy is separate from and does not reduce any statutory cancellation, withdrawal, warranty or consumer protection rights.

2. How to Request a Return

Before sending a product back, please contact our customer support team to request return instructions.

Email: support@twuee.shop

Please provide:

  • Your full name;

  • Order number;

  • Email address used when placing the order;

  • The product you wish to return;

  • The reason for the return; and

  • Photographs or videos where the return concerns damage, defects or an incorrect product, where reasonably possible.

Our customer support team will review your request and provide the applicable return instructions and return address.

Please contact us before shipping your return so that we can provide the correct instructions and avoid unnecessary delays.

Contacting us for return instructions does not limit your statutory right of withdrawal.

3. Return Address

The applicable return address will be provided by our customer support team according to the relevant order and product.

Return arrangements may vary depending on the product, fulfilment location and logistics arrangements.

To obtain the correct return address, please contact:

Email: support@twuee.shop

Our company's registered business address is:

DAWIDS CORPORATE FINANCE ApS

Jægersborg Alle 66

2920 Charlottenlund

Denmark

CVR Number: 26517214

The registered business address is provided for company identification and official correspondence. The applicable product return address will be confirmed through our customer support team.

Please do not send returns on a cash-on-delivery, postage-due or collect-on-delivery basis unless we have expressly agreed to this in advance.

4. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

  • Your product arrives damaged;

  • The product appears defective;

  • You receive an incorrect product;

  • Parts or accessories are missing; or

  • The parcel shows significant transportation damage.

Email: support@twuee.shop

Please provide your order number together with clear photographs or videos showing the issue, where reasonably possible.

We will review the information and provide an appropriate remedy in accordance with applicable consumer protection law.

Depending on the circumstances, remedies may include:

  • Repair;

  • Replacement;

  • Return;

  • Price reduction; or

  • Refund.

If a return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, we will cover reasonable return shipping costs where required by applicable law.

Nothing in this section limits mandatory consumer rights relating to defective or non-conforming goods.

5. Non-Returnable Products and Exceptions

Certain products may be excluded from voluntary returns or the statutory right of withdrawal where permitted by applicable law.

These may include:

  • Products made to the customer's specifications or clearly personalized;

  • Products that are liable to deteriorate or expire rapidly;

  • Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;

  • Products that have become inseparably mixed with other items after delivery;

  • Sealed audio, video or computer software products after the seal has been removed;

  • Digital content or services where statutory withdrawal rights have been validly lost in accordance with applicable law;

  • Gift cards, where legally permitted; and

  • Other products excluded from return or withdrawal under applicable consumer law.

These exclusions do not affect mandatory rights regarding defective, damaged, incorrect or non-conforming products.

If you are unsure whether a product can be returned, please contact us before sending it back.

6. European Union and EEA 14-Day Statutory Right of Withdrawal

Consumers purchasing eligible products through online or other distance-selling methods in the European Union or European Economic Area generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For physical goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

To exercise your statutory right of withdrawal, you must inform us of your decision before the applicable 14-day withdrawal period expires.

You may do so by sending a clear statement to:

Email: support@twuee.shop

Your statement should identify the relevant order and clearly communicate your decision to withdraw from the purchase.

You may use the following wording:

"I hereby notify you that I withdraw from my purchase of the following goods: [product name], Order Number: [order number]."

You are not required to provide a reason when exercising a valid statutory right of withdrawal.

After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after communicating your decision.

We will provide the applicable return instructions and return address.

Our additional voluntary 30-day return policy does not replace or reduce this statutory right.

7. Condition of Products Returned Under the Statutory Withdrawal Right

When exercising an applicable statutory right of withdrawal, customers may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics and functioning.

Customers may be responsible for any reduction in product value resulting from handling beyond what is reasonably necessary for such inspection, where permitted by applicable law.

Opening product packaging does not automatically eliminate a statutory withdrawal right unless a specific legal exception applies.

The conditions of our voluntary 30-day return policy do not restrict the statutory right of withdrawal.

8. Return Shipping Costs

Change-of-Mind and Voluntary Returns

For ordinary change-of-mind returns under our voluntary 30-day return policy, customers are generally responsible for the direct cost of returning the products.

Where customers exercise an applicable statutory 14-day right of withdrawal, they are responsible for the direct return shipping costs where this responsibility has been properly disclosed and permitted by law.

Return costs may include:

  • Postal charges;

  • Courier fees;

  • Appropriate packaging expenses; and

  • Other direct costs associated with returning the product.

We recommend using a secure and trackable shipping service and retaining the shipping receipt and tracking number until the return has been completed.

Defective, Damaged or Incorrect Products

Customers will not normally be required to pay reasonable return shipping costs where a return is required because of:

  • A defective or non-conforming product;

  • A product damaged before or during delivery;

  • An incorrect product supplied by us;

  • Missing components or accessories; or

  • Another confirmed error attributable to us.

Such costs will be handled in accordance with applicable consumer protection law.

Please contact us before returning these products so that we can provide appropriate instructions.

9. Exchanges

If you wish to exchange a product for a different size, model, variation or product, please contact our customer support team.

Email: support@twuee.shop

Depending on product availability and the circumstances, we may:

  • Arrange a direct exchange; or

  • Ask you to return the original product and place a new order.

Replacement availability cannot be guaranteed until the replacement arrangement has been confirmed.

Any mandatory rights relating to defective or non-conforming goods remain unaffected.

10. Return Inspection

After receiving a returned product, we may inspect it to determine whether it meets the applicable return conditions.

We will notify you once the return has been reviewed.

For voluntary returns, products may be refused or a reasonable deduction may be made from the refund where permitted by law if the product:

  • Has been damaged after delivery by the customer;

  • Shows use beyond reasonable inspection;

  • Is missing accessories or components;

  • Has been materially altered; or

  • Has suffered a reduction in value due to unnecessary handling.

These conditions do not limit any mandatory statutory withdrawal, warranty or consumer protection rights.

11. Refunds Under the EU/EEA Statutory Right of Withdrawal

Where a customer validly exercises an applicable statutory right of withdrawal, we will reimburse payments received in connection with the withdrawn purchase as required by applicable law.

This normally includes the cost of our least expensive standard delivery method offered for the order.

If a customer selected an expedited, express or other more expensive delivery method, we are not required to reimburse the additional delivery cost exceeding our standard delivery option, where permitted by law.

Refunds will be processed without undue delay and generally no later than 14 days after we receive the withdrawal notice.

For purchases involving physical goods, where permitted by law, we may withhold reimbursement until:

  • We have received the returned goods; or

  • The customer provides sufficient evidence that the goods have been sent back;

whichever occurs first.

Unless otherwise agreed or legally required, reimbursement will normally be made using the same payment method used for the original transaction.

Customers will not be charged a separate refund processing fee by us.

12. Refunds Under Our Voluntary 30-Day Return Policy

For eligible returns under our voluntary 30-day return policy rather than a statutory withdrawal right, we will notify customers after the returned product has been received and inspected.

If the return is approved, the refund will normally be initiated within 10 business days after approval.

Where possible, refunds will be issued to the original payment method.

If the original payment method cannot reasonably receive a refund, an appropriate alternative refund arrangement may be agreed with the customer in accordance with applicable law.

Banks, payment providers and financial institutions may require additional processing time before refunded amounts become visible in customers' accounts.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact:

Email: support@twuee.shop

These voluntary refund procedures do not reduce any statutory refund rights.

13. Order Cancellations

If you wish to change or cancel an order before shipment, please contact us as soon as possible.

Email: support@twuee.shop

We will make reasonable efforts to assist with cancellation or modification requests.

However, once an order has entered processing or has already been dispatched, changes or ordinary cancellation may no longer be possible.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

Where an order is cancelled and payment has already been collected, any refund due will be processed in accordance with applicable law.

14. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.

If you wish to withdraw from a purchase, please contact us directly and clearly communicate your decision.

Additional reasonable costs resulting from an unjustified refusal, incorrect delivery information or failure to collect an order may be the customer's responsibility where permitted by applicable law.

Mandatory consumer rights remain unaffected.

15. Proof of Purchase

We may request reasonable proof of purchase before processing a return, replacement or refund.

Acceptable proof may include:

  • Order confirmation;

  • Order number;

  • Purchase receipt;

  • Payment confirmation; or

  • Other information reasonably sufficient to identify the transaction.

Please retain your order confirmation and relevant purchase information.

16. Consumer Rights

This Return and Refund Policy provides voluntary commercial return terms in addition to rights available under applicable consumer protection law.

Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or restricted.

Where mandatory applicable law provides greater rights than this policy, the mandatory legal requirements will apply.

Consumers may have additional statutory rights relating to defective or non-conforming goods, including rights to repair, replacement, price reduction or refund, depending on applicable law and the circumstances.

17. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect:

  • Changes in applicable consumer protection laws;

  • Changes in our return procedures;

  • Changes in fulfilment or logistics arrangements;

  • Changes in our business operations; or

  • Other legitimate operational requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retroactively remove mandatory rights arising from purchases already made.

18. Company and Contact Information

For questions regarding returns, refunds, exchanges, damaged products or statutory withdrawal rights, please contact:

Store Name: twuee

Legal Company Name: DAWIDS CORPORATE FINANCE ApS

CVR Number: 26517214

Business Form: Private Limited Company (Anpartsselskab / ApS)

Registered Address:

Jægersborg Alle 66

2920 Charlottenlund

Denmark

Customer Support Email: support@twuee.shop

Website: https://twuee.shop/

For return requests, please contact customer support to obtain the applicable return instructions and return address.

When contacting us regarding an existing order, please include your order number and the email address used when placing the order.