If you have any questions about our products, orders, shipping, returns, refunds or other customer service matters, please contact us using the information below.
1. Customer Support
Store Name: twuee
Company Name: DAWIDS CORPORATE FINANCE ApS
CVR Number: 26517214
Business Form: Private Limited Company (Anpartsselskab / ApS)
Registered Address:
Jægersborg Alle 66
2920 Charlottenlund
Denmark
Email: support@twuee.shop
Website: https://twuee.shop/
Our customer support team assists customers with product enquiries, orders, payments, shipping, returns, refunds and other matters relating to our online store.
2. Order Inquiries
For questions regarding an existing order, please include the following information when contacting us:
-
Your full name;
-
Order number;
-
Email address used when placing the order; and
-
A brief description of your inquiry.
Providing this information will help us locate your order and respond more efficiently.
Email: support@twuee.shop
3. Shipping and Delivery Inquiries
If you are contacting us about:
-
Order status;
-
Shipment tracking;
-
Delivery delays;
-
Missing parcels;
-
Failed delivery attempts; or
-
Delivery address issues,
please include your order number and any available tracking information.
Our normal estimated delivery schedule is:
-
Order Processing: 1–2 business days;
-
Transportation: 5–7 business days;
-
Total Estimated Delivery: 6–9 business days.
We offer free standard shipping to all countries and regions supported during checkout.
Available delivery destinations are determined by the countries and regions that customers can select and successfully use as shipping destinations during checkout.
For more information, please review our Shipping and Delivery Policy.
4. Returns and Refunds
Before returning any product, please contact us first to request return instructions and receive the applicable return address.
Email: support@twuee.shop
We offer a 30-day voluntary return policy for eligible products.
Eligible consumers in the European Union and European Economic Area generally have a separate statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.
The applicable return address may vary depending on the product, order and fulfilment arrangements.
Our customer support team will provide the appropriate return address and instructions.
Please do not send a return without first contacting us.
Contacting us for return instructions does not limit your statutory withdrawal rights.
For complete return conditions, return shipping costs and refund processing times, please review our Return and Refund Policy.
5. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Email: support@twuee.shop
Where reasonably possible, please provide:
-
Your order number;
-
A description of the issue;
-
Photographs of the product;
-
Photographs of the outer packaging;
-
A photograph of the shipping label; and
-
A video showing the issue where relevant.
Please keep the original packaging until the matter has been reviewed, where reasonably possible.
We will review the information and provide an appropriate solution in accordance with applicable consumer protection law.
Depending on the circumstances, remedies may include repair, replacement, return, price reduction or refund.
6. Privacy and Data Protection Requests
If you wish to exercise a privacy or data protection right, including requesting access to, correction of or deletion of personal information, please contact:
Email: support@twuee.shop
Please clearly describe your request and provide sufficient information for us to identify the relevant customer account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
We will respond within the period required by applicable data protection law.
For more information, please review our Privacy Policy.
7. Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please contact:
Email: support@twuee.shop
Please include:
-
Your full name;
-
Order number, where applicable;
-
A clear description of the issue;
-
The resolution you are requesting; and
-
Any relevant photographs or supporting information.
We will review your complaint and make reasonable efforts to provide an appropriate response.
Submitting a complaint does not affect any statutory consumer rights available to you under applicable law.
8. Official Business Information
Store Name: twuee
Legal Company Name: DAWIDS CORPORATE FINANCE ApS
CVR Number: 26517214
Business Form: Private Limited Company (Anpartsselskab / ApS)
Registered Address:
Jægersborg Alle 66
2920 Charlottenlund
Denmark
Customer Support Email: support@twuee.shop
Website: https://twuee.shop/
DAWIDS CORPORATE FINANCE ApS is registered in Denmark through the Danish Central Business Register (CVR).
The registered company address is provided for business identification and official correspondence.
For product returns, please contact our customer support team to obtain the applicable return instructions and return address.
For questions about our products, orders, payments, shipping, returns, refunds or other customer service matters, please contact us using the information provided above.