Payment Policy

Last Updated: October 30, 2026

This Payment Policy explains the payment methods, payment processing procedures, security measures, refunds and related terms applicable to purchases made through twuee (https://twuee.shop/).

The online store is operated by DAWIDS CORPORATE FINANCE ApS, a company registered in Denmark.

Please review this Payment Policy before completing your purchase.

Nothing in this policy limits mandatory consumer rights under applicable Danish, European Union, European Economic Area or other applicable consumer protection laws.

1. Company Information

Store Name: twuee

Legal Company Name: DAWIDS CORPORATE FINANCE ApS

CVR Number: 26517214

Business Form: Private Limited Company (Anpartsselskab / ApS)

Registered Address:

Jægersborg Alle 66

2920 Charlottenlund

Denmark

Email: support@twuee.shop

Website: https://twuee.shop/

2. Accepted Payment Methods

The payment methods available for each order are those displayed during checkout.

Available payment methods may vary depending on:

  • Customer location;

  • Delivery destination;

  • Currency;

  • Order value;

  • Product;

  • Payment provider;

  • Delivery method; and

  • Other applicable checkout conditions.

Only payment methods displayed as available during checkout can be selected for a particular order.

If a particular payment method is not displayed during checkout, it is not available for that order.

We do not guarantee that every payment method will be available for every customer, destination or order.

Customers can review the available payment options before completing their purchase.

3. Payment Processing

Depending on the payment method selected during checkout, payment may be processed through Shopify or independent payment service providers.

Payment processing procedures may vary according to the selected payment method.

Customers may be required to:

  • Provide payment information;

  • Confirm the payment amount;

  • Complete payment authorization;

  • Verify their identity;

  • Approve the transaction; or

  • Complete additional security checks.

Payment instructions and any applicable payment conditions will be displayed during checkout or provided as part of the order confirmation.

Customers should follow the instructions associated with their selected payment method.

4. Payment Authorization and Order Verification

Submitting an order does not necessarily mean that payment or the order has been finally accepted.

Where an order requires advance payment, payment may need to be authorized, verified and confirmed before processing begins.

We may reasonably delay, decline or cancel an order where:

  • Payment authorization fails;

  • The transaction cannot be verified;

  • Fraudulent or unauthorized activity is reasonably suspected;

  • Required order information is materially incomplete or incorrect;

  • Delivery information cannot reasonably be verified; or

  • Processing the transaction would violate applicable law.

If an order is cancelled after payment has already been collected, any refund due will be processed in accordance with applicable law and our Return and Refund Policy.

5. Payment Information

Customers must provide accurate and complete information required for their selected payment method.

By using a payment method during checkout, customers confirm that they are authorized to use it.

Payment processing may involve independent payment service providers, depending on the selected payment method.

We do not require customers to provide payment passwords, online banking passwords or other confidential account credentials by email.

Customers should contact us promptly if they identify incorrect payment information or suspicious activity relating to an order.

Email: support@twuee.shop

6. Payment Security

We take reasonable measures designed to support the security of our checkout and order-processing systems.

Where independent payment service providers are involved, transactions may also be subject to their security procedures.

For your security:

  • Complete payments only through the official checkout process;

  • Use only payment methods displayed during checkout;

  • Never send online banking passwords by email;

  • Never provide payment account login credentials to customer support;

  • Do not send complete payment card credentials by email;

  • Do not share payment authentication codes with unauthorized parties; and

  • Contact us if you notice suspicious activity relating to an order.

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

7. Order Confirmation

After successfully placing an order, customers will normally receive an order confirmation using the email address provided during checkout.

The confirmation may include:

  • Order number;

  • Products ordered;

  • Product quantities;

  • Total order amount;

  • Applicable currency;

  • Selected payment method;

  • Delivery information; and

  • Other relevant order details.

Please review your order confirmation carefully.

If you notice an error, please contact us as soon as possible.

Email: support@twuee.shop

8. Prices and Currency

Product prices are displayed through our online store.

The applicable currency and final amount payable will be displayed during checkout before the order is submitted.

Customers should review the final checkout amount before completing their purchase.

Depending on a customer's bank, payment provider or financial institution, additional third-party charges may apply independently, including:

  • Currency conversion charges;

  • Exchange-rate adjustments;

  • International transaction fees; or

  • Other charges imposed by the relevant financial institution.

Such third-party financial institution charges are outside our direct control and are not additional shipping, customs or import charges imposed by us.

9. Taxes and Additional Charges

Applicable taxes and other mandatory charges collected by us will be included in or disclosed as part of the final checkout total, as required by applicable law.

Tax treatment may depend on:

  • Delivery destination;

  • Applicable VAT rules;

  • Customer status;

  • Product type; and

  • Other legal requirements.

For all delivery destinations supported during checkout, customers will not be required to pay additional import duties, import VAT or customs clearance charges beyond the final checkout total.

Any applicable import-related charges beyond the checkout total will be covered by DAWIDS CORPORATE FINANCE ApS or handled through our fulfilment arrangements.

Customers will not be required to pay additional import-related charges upon delivery.

Nothing in this section limits any mandatory tax disclosure requirements.

10. Shipping Charges

We offer free standard shipping to all supported delivery destinations.

There is no minimum order value required to qualify for free standard shipping.

The standard shipping charge is zero in the applicable checkout currency.

Available delivery destinations are determined by the countries and regions customers can select and successfully use as shipping destinations during checkout.

Our normal estimated delivery schedule is:

  • Order Processing: 1–2 business days;

  • Transportation: 5–7 business days;

  • Total Estimated Delivery: 6–9 business days.

These are estimated delivery periods rather than guaranteed delivery dates.

For additional shipping information, please review our Shipping and Delivery Policy.

11. Failed or Declined Payments

Where an online payment method is used, a transaction may fail or be declined for reasons including:

  • Insufficient funds;

  • Account restrictions;

  • Incorrect payment information;

  • Security verification;

  • Fraud-prevention controls;

  • Payment provider restrictions; or

  • Temporary technical problems.

If a payment fails, customers should review the information provided by the relevant payment provider or select another payment method displayed during checkout.

We cannot override a payment decision made independently by a bank or another payment service provider.

If you need assistance with an order affected by a payment issue, please contact:

Email: support@twuee.shop

12. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same order or that an incorrect payment has occurred, please contact us promptly.

Please provide:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Payment date;

  • Amount charged; and

  • Relevant transaction information.

Do not send passwords or other sensitive payment credentials.

We will review available transaction records and assist with resolving verified payment errors in accordance with applicable law.

Email: support@twuee.shop

13. Refunds

Refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

We offer a 30-day voluntary return policy for eligible products.

Eligible consumers in the European Union and European Economic Area generally have a separate statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.

Where a refund is due, reimbursement will normally be made using the same payment method used for the original transaction, unless another method is agreed with the customer or required by applicable law.

If the original payment method cannot reasonably receive a refund, an appropriate alternative refund arrangement may be made in accordance with applicable law.

Customers should contact us for return instructions and the applicable return address before shipping a product back.

Email: support@twuee.shop

14. Refund Processing Times

For qualifying European Union or European Economic Area statutory withdrawals, refunds will be processed without undue delay and generally no later than 14 days after receiving the withdrawal notice, subject to legally permitted withholding until the goods are received or evidence of return is provided.

For approved returns under our additional voluntary 30-day return policy, refunds will normally be initiated within 10 business days after approval.

Banks, payment providers or financial institutions may require additional processing time before the refunded amount becomes visible in the customer's account.

If more than 15 business days have passed since we confirmed approval of your voluntary refund and you have not received it, please contact:

Email: support@twuee.shop

Nothing in this section limits mandatory statutory refund rights.

15. Cancelled Orders

Customers wishing to cancel or modify an order should contact us as soon as possible.

Email: support@twuee.shop

We will make reasonable efforts to assist with cancellation requests before dispatch.

However, once an order has entered processing or has already been dispatched, ordinary cancellation or modification may no longer be possible.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

Where an order is cancelled and payment has already been collected, any refund due will be processed in accordance with applicable law.

16. Fraud Prevention

We may conduct reasonable verification checks designed to prevent:

  • Unauthorized purchases;

  • Identity misuse;

  • Payment fraud;

  • False or fraudulent orders;

  • Account abuse; and

  • Other suspicious transactions.

Where reasonably necessary, we may:

  • Temporarily hold an order;

  • Contact the customer;

  • Request additional confirmation;

  • Decline a transaction; or

  • Cancel an order.

These measures are intended to protect customers, payment providers, delivery partners and our business.

Verification procedures will be conducted in accordance with applicable law.

17. Payment Information and Privacy

Personal information relating to payments and transactions is processed according to our Privacy Policy.

Depending on the payment method selected, payment-related information may be shared with parties reasonably necessary to complete or secure the transaction, including:

  • Banks;

  • Payment processors;

  • Delivery companies;

  • Fraud-prevention providers;

  • Shopify;

  • Technical service providers; and

  • Other parties required to complete the transaction.

We use payment-related information for legitimate purposes including:

  • Processing payments;

  • Managing orders;

  • Preventing fraud;

  • Arranging delivery;

  • Processing refunds;

  • Resolving payment disputes; and

  • Complying with legal requirements.

For more information, please review our Privacy Policy.

18. Payment Safety Tips

For safer online shopping, customers should:

  • Complete payment only through the official store checkout;

  • Use only payment methods displayed during checkout;

  • Never send passwords by email;

  • Never provide account login credentials to customer support;

  • Check order details before confirming payment;

  • Keep order confirmation and payment records; and

  • Contact us if suspicious activity is detected.

DAWIDS CORPORATE FINANCE ApS will never request your online banking password or confidential payment account password by email.

19. Payment Disputes

If you believe there is an error relating to your payment or order, please contact us so that we can investigate the matter.

Email: support@twuee.shop

Please provide:

  • Your order number;

  • Full name;

  • Email address;

  • Payment date;

  • Transaction amount; and

  • A description of the issue.

We will review the available information and make reasonable efforts to assist.

Customers may also have rights or remedies through their payment provider or financial institution.

Nothing in this policy requires customers to waive statutory rights or payment remedies that cannot legally be restricted.

20. Changes to This Payment Policy

We may update this Payment Policy from time to time because of:

  • Changes to available payment methods;

  • Changes to payment providers;

  • Fraud-prevention requirements;

  • Changes in applicable law;

  • Changes to checkout procedures; or

  • Changes to our business operations.

The latest version will be published on our website.

The “Last Updated” date at the beginning of this Payment Policy indicates when the current version became effective.

Changes will not retroactively remove mandatory rights relating to completed transactions.

21. Contact Information

If you have questions concerning payments, online transactions, failed payments, duplicate charges, refunds or an existing order, please contact:

Store Name: twuee

Legal Company Name: DAWIDS CORPORATE FINANCE ApS

CVR Number: 26517214

Business Form: Private Limited Company (Anpartsselskab / ApS)

Registered Address:

Jægersborg Alle 66

2920 Charlottenlund

Denmark

Customer Support Email: support@twuee.shop

Website: https://twuee.shop/

For payment-related enquiries, please include your order number and the email address used when placing the order.

We will review customer enquiries in accordance with our published policies and applicable consumer protection laws.